– Joint workshop
– Analysing required connectors to external systems and carriers environment
– Analysis of current processes
– Mapping of data-flows
– Analysis of current stakeholders
– Recommendation of next steps
– Detailed pricing of next stages
– Narrowed scope
– Validation of source data
– Verification of model in close to real environment
– Sample connection to key external Systems
– Agreement on scope of work and requirements for the implementation project
– Agreement on models and KPIs
– Validation of main process flow
– Preparation of changes in the processes and Synthelio Products do adapt to Client’s processes
– Cooperation with IT and other interested departments
– Implementation of agreed scope of work with Synthelio Products
– Applying your individual branding, domain setup, Single Sign-on and user access rules
– Setting-up your individual Synthelio application environment in your Cloud or On-premises or Synthelio Cloud
– Trainings for Key System Users and Administrators
– Trainings for Users + recordings + knowledge base online preparation
– Trainings for IT from system platform suport for Synthelio Apps
– Detailed pricing of next stages
– Narrowed scope (only Inbound/Outbound or one particular Lane)
– Few weeks of careful observation and control
– Applying software and process changes if necessary
– Continuous Improvement
– Pilot Report delivered
– Final project board decision about full or next on the list scope implementation
– Full scope
– All processes in place
– All ERP and Carrier systems connections in place
– All Synthelio products operational
– All SCL, IT and other staff and vendors trained
– Smooth,fully visible and controlled operations
– Signing the License Agreement for usage of Synthelio software
– Synthelio keeps growing applications usability and free updates are within the License agreement every quarter
– Support for implemented solutions – free or advanced
– Implementation of further changes due to changes in the business
– Implementation of further Synthelio Control Tower Products