Updated: April 15, 2026
PLEASE READ CAREFULLY. By clicking “I agree” (or a similar button) during registration, or by accessing or using the Synthelio platform, you agree to be bound by these Terms of Service, including the Data Processing Addendum incorporated by reference. If you are accepting these terms on behalf of an organization, you represent that you have authority to bind that organization, and “Customer” refers to that organization. If you do not agree, you must not register for or use the Services.\
1.1. Parties. TheseTerms of Service (the “Terms”) form a binding agreement between SynthelioGroup spółka z ograniczoną odpowiedzialnością, a Polish limited liabilitycompany with its registered seat at Postępu 10/140, 02-676 Warszawa, Poland,KRS 0000821558, NIP 5213886390 (“Synthelio,” “we,” “us,” or “our”), andthe customer identified during account registration (“Customer,” “you,”or “your”).
1.2. Acceptance. Youaccept these Terms by (a) clicking a checkbox or button indicating youragreement during account registration, (b) executing an order form thatreferences these Terms, or (c) using the Services. The date of acceptance isthe “Effective Date.”
1.3. Eligibility andAuthority. You must be at least 18 years old and legally capable ofentering into a binding contract. If you accept on behalf of an organization,you represent and warrant that you have authority to bind that organization,and that the organization is in good standing under the laws of itsjurisdiction. The Services are intended for business use; consumer use is notpermitted.
1.4. Order ofPrecedence. These Terms incorporate the Data Processing Addendum (the“DPA”), and any order form, statement of work, or plan-specific terms acceptedby the Customer. In the event of conflict, the following order of precedenceapplies: (i) the DPA (for matters concerning personal data), (ii) any orderform or signed amendment, (iii) plan-specific terms, and (iv) these Terms.
• “Services” means the Synthelio software-as-a-serviceplatform, including all features, dashboards, APIs, integrations, anddocumentation made available to the Customer.
• “Customer Data” means any data, content, files, orinformation that the Customer or its Authorized Users submit to, upload into,or generate through the Services, including data synchronized from third-partyintegrations the Customer connects.
• “Authorized Users” means individuals authorized by theCustomer to access the Services under the Customer’s account, such asemployees, contractors, or other personnel.
• “Subscription Plan” means the tier of Servicespurchased or selected by the Customer (including any free trial, freemium,monthly, or annual plan).
• “Fees” means amounts payable by the Customer for theServices, as set out on the Synthelio website, in an order form, or in theCustomer’s account billing page.
• “Documentation” means the user guides, help articles,and technical documentation that Synthelio makes available for the Services.
3.1. AccountRegistration. To use the Services, the Customer must create an account andprovide accurate, current, and complete information. The Customer isresponsible for keeping account information up to date.
3.2. Credentials andSecurity. The Customer is responsible for maintaining the confidentialityof account credentials and for all activity that occurs under its account,including the actions of Authorized Users. The Customer must notify Syntheliopromptly of any unauthorized access or suspected security breach.
3.3. Authorized Users. TheCustomer may grant access to Authorized Users in accordance with the limits ofits Subscription Plan. The Customer is responsible for ensuring AuthorizedUsers comply with these Terms and for any acts or omissions by them.
4.1. Plans. Syntheliooffers various Subscription Plans, including a free trial, a freemium tier,monthly subscriptions, and annual subscriptions. The features, usage limits,and Fees applicable to each plan are described on the Synthelio website and inthe Customer’s account.
4.2. Free Trial. Ifthe Customer registers for a free trial, Synthelio grants access to the trialfeatures for the duration specified at signup. At the end of the trial period,the account will either (a) automatically convert to a paid Subscription Planif the Customer has provided payment details and selected a paid plan, (b)convert to the freemium tier if available, or (c) be suspended pending planselection. Synthelio may modify or discontinue free trials at any time.
4.3. Freemium. WhereSynthelio offers a freemium tier, access is provided on an “as-is” basis withlimited features and usage. Synthelio may modify, restrict, or discontinue thefreemium tier at any time on reasonable notice.
4.4. Subscription Term.Paid subscriptions begin on the date the Customer selects a paid plan andcontinue for the billing period selected (monthly or annual). Each subscriptionautomatically renews for successive periods of the same length unless eitherparty cancels in accordance with Section 11 (Term and Termination).
5.1. Fees. TheCustomer agrees to pay the Fees applicable to its Subscription Plan. Fees arestated exclusive of VAT and other applicable taxes, which the Customer isresponsible for paying.
5.2. Payment Methods. Dependingon the Subscription Plan, payment may be made by (a) credit card or otherelectronic payment via Synthelio’s online payment processor, or (b) banktransfer against an invoice issued by Synthelio. The applicable method isspecified at signup or in the order form.
5.3. Self-ServiceBilling. Where the Customer pays by credit card or electronic payment, Feesare charged automatically at the start of each billing period. The Customerauthorizes Synthelio (and its payment processor) to charge the payment methodon file.
5.4. Invoice Billing. Wherethe Customer is invoiced, payment is due within fourteen (14) days of invoicedate unless a different period is set out in an order form.
5.5. Late Payment. Overdueamounts accrue interest at the statutory rate for commercial transactions underPolish law, or 1.5% per month, whichever is lower. Synthelio may suspend theServices if Fees remain unpaid more than fifteen (15) days past due, aftergiving notice and a reasonable opportunity to cure.
5.6. Price Changes. Syntheliomay change Fees for renewal terms by giving the Customer at least thirty (30)days’ notice before the end of the then-current term. If the Customer does notagree to the new Fees, it may cancel at the end of the current term.
5.7. Non-refundable. Exceptas expressly stated in these Terms or required by law, Fees are non-refundable,including for partial billing periods, unused features, or early cancellation.
6.1. License Grant. Subjectto these Terms and payment of applicable Fees, Synthelio grants the Customer alimited, non-exclusive, non-transferable, non-sublicensable, revocable rightduring the subscription term to access and use the Services for its internalbusiness purposes.
6.2. Restrictions. TheCustomer shall not, and shall not permit any Authorized User or third party to:
• copy, modify, distribute, sell, lease, or sublicensethe Services;
• reverse engineer, decompile, disassemble, or otherwiseattempt to derive source code, except to the extent expressly permitted by law;
• use the Services to build or improve a competingproduct or service;
• interfere with or disrupt the integrity or performanceof the Services, including through denial-of-service attacks, excessiveautomated traffic, or vulnerability scanning without written authorization;
• access or use the Services in violation of applicablelaw or for any unlawful, fraudulent, or harmful purpose;
• upload viruses, malware, or other malicious code;
• scrape, harvest, or mass-download data from theServices other than through documented APIs and within their published limits;or
• remove, alter, or obscure any proprietary notices onthe Services.
7.1. Ownership. Asbetween the parties, the Customer retains all right, title, and interest in andto Customer Data. Synthelio acquires no ownership rights in Customer Data.
7.2. License toSynthelio. The Customer grants Synthelio a worldwide, non-exclusive,royalty-free license to host, copy, transmit, process, display, and otherwiseuse Customer Data solely to (a) provide and improve the Services, (b) preventor address service, security, or technical issues, (c) comply with applicablelaw, and (d) enforce these Terms.
7.3. CustomerResponsibility. The Customer is solely responsible for the accuracy,quality, integrity, and lawfulness of Customer Data and for having allnecessary rights, consents, and authorizations to provide Customer Data toSynthelio for processing under these Terms.
7.4. Personal Data. WhereCustomer Data includes personal data, the processing of such personal data isgoverned by the DPA, which is incorporated into and forms part of these Terms.
7.5. Aggregated Data. Syntheliomay collect, generate, and use aggregated, de-identified, or anonymized dataderived from the Services and Customer Data for any lawful business purpose,including improving the Services and producing analytics. Such data shall notidentify the Customer, any Authorized User, or any individual.
8.1. Integrations. TheServices may integrate with third-party platforms chosen and authorized by theCustomer (such as Salesforce, HubSpot, Pipedrive, and Microsoft Dynamics),including via APIs, SSO providers (Google, Microsoft), and other third-partyservices (“Third-Party Services”).
8.2. No Endorsement. Syntheliodoes not control and is not responsible for Third-Party Services. TheCustomer’s use of Third-Party Services is governed by the terms and privacypolicies of those third parties.
8.3. Authorization. Byconnecting a Third-Party Service, the Customer authorizes Synthelio to accessand exchange data with that service as needed to provide the integration. TheCustomer is responsible for ensuring it has all necessary rights andpermissions to enable such access.
9.1. Synthelio IP. Synthelioand its licensors retain all right, title, and interest in and to the Services,including all underlying software, technology, designs, trademarks, anddocumentation, and all intellectual property rights therein. No rights aregranted to the Customer other than those expressly set out in these Terms.
9.2. Feedback. Ifthe Customer or any Authorized User provides Synthelio with suggestions,comments, or other feedback regarding the Services (“Feedback”), the Customergrants Synthelio a worldwide, perpetual, irrevocable, royalty-free license touse and incorporate the Feedback into the Services without restriction orcompensation.
10.1. Definition. “ConfidentialInformation” means any non-public information disclosed by one party to theother in connection with these Terms that is identified as confidential or thata reasonable person would understand to be confidential, including businessplans, pricing, technical information, and Customer Data.
10.2. Obligations. Eachparty shall (a) use Confidential Information only for the purpose of performingunder these Terms, (b) protect it with at least the same degree of care it usesfor its own confidential information, and in no event less than reasonablecare, and (c) not disclose it to third parties except to its employees,contractors, and advisors who need to know and are bound by equivalentconfidentiality obligations.
10.3. Exceptions. ConfidentialInformation does not include information that (a) is or becomes publicly knownwithout breach of these Terms, (b) was known to the receiving party beforedisclosure, (c) is independently developed without use of ConfidentialInformation, or (d) is required to be disclosed by law or court order, providedthat the receiving party gives prompt notice (where legally permitted) to allowthe disclosing party to seek protective measures.
11.1. Term. TheseTerms commence on the Effective Date and continue until terminated inaccordance with this Section.
11.2. Cancellation byCustomer. The Customer may cancel its subscription at any time through theaccount settings or by contacting Synthelio support. Cancellation takes effectat the end of the then-current billing period; no refund is due for theremaining period unless required by law.
11.3. Termination forCause. Either party may terminate these Terms immediately upon writtennotice if the other party (a) materially breaches these Terms and fails to curethe breach within thirty (30) days of written notice, or (b) becomes insolvent,files for bankruptcy, or undergoes similar proceedings.
11.4. Suspension. Syntheliomay suspend access to the Services immediately if (a) the Customer’s use posesa security risk or threatens the integrity of the Services, (b) the Customer isin material breach of these Terms, (c) Fees are overdue beyond the cure periodin Section 5.5, or (d) suspension is required by law. Where reasonablypracticable, Synthelio will give prior notice.
11.5. Effect ofTermination. Upon termination, (a) the Customer’s right to access theServices ceases, (b) any unpaid Fees become immediately due, and (c) each partyshall return or destroy the other party’s Confidential Information except asrequired to be retained by law or backup retention cycles. Return or deletionof personal data is governed by the DPA.
11.6. Data Export. Forthirty (30) days following termination, the Customer may export Customer Datausing the Services’ export functionality. After this period, Synthelio maydelete Customer Data in accordance with the DPA and its retention policies.
11.7. Survival. Sectionsthat by their nature should survive termination shall do so, including Sections5 (Fees), 7.1 (Ownership), 9 (Intellectual Property), 10 (Confidentiality), 12(Warranties), 13 (Liability), 14 (Indemnification), and 16 (General).
12.1. MutualWarranties. Each party warrants that it has the legal authority to enterinto these Terms and that doing so does not conflict with any other agreementto which it is bound.
12.2. Service Warranty.Synthelio warrants that it will provide the Services with reasonable careand skill and in material conformity with the Documentation. As Customer’s soleremedy for breach of this warranty, Synthelio will use commercially reasonableefforts to correct the non-conformity or, if it cannot do so within areasonable time, terminate the affected subscription and refund any prepaidFees for the unused portion.
12.3. Disclaimer. EXCEPTAS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “ASAVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNTHELIO DISCLAIMS ALLWARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANYWARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. FREETRIAL AND FREEMIUM ACCESS ARE PROVIDED WITHOUT ANY WARRANTY WHATSOEVER.
13.1. Exclusion ofDamages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BELIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVEDAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISINGOUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVENIF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2. Cap. EACHPARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMSSHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES PAID OR PAYABLE BY THECUSTOMER TO SYNTHELIO UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THEEVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED EUROS (€100).
13.3. Exceptions. Thelimitations in this Section do not apply to (a) a party’s indemnificationobligations under Section 14, (b) breach of Section 10 (Confidentiality), (c)the Customer’s payment obligations, (d) infringement of the other party’sintellectual property rights, or (e) liability that cannot be limited orexcluded under applicable law (including liability for personal injury, death,fraud, or willful misconduct).
14.1. By Synthelio. Synthelioshall defend the Customer against any third-party claim alleging that theServices, when used as authorized under these Terms, infringe a third party’sintellectual property rights, and shall pay any damages finally awarded by acourt or agreed in settlement. If the Services become or, in Synthelio’sopinion, are likely to become subject to such a claim, Synthelio may, at itsoption, (a) modify the Services to be non-infringing, (b) obtain a license topermit continued use, or (c) terminate the affected subscription and refundprepaid Fees for the unused portion.
14.2. By Customer. TheCustomer shall defend Synthelio against any third-party claim arising out of(a) Customer Data, (b) the Customer’s or its Authorized Users’ violation ofthese Terms or applicable law, (c) the Customer’s use of Third-Party Services,or (d) infringement of a third party’s rights by Customer Data, and shall payany damages finally awarded or agreed in settlement.
14.3. Procedure. Theindemnified party shall (a) give prompt written notice of the claim, (b) givethe indemnifying party sole control of the defense and settlement (providedthat any settlement requiring an admission of liability or payment by theindemnified party requires that party’s consent), and (c) provide reasonablecooperation at the indemnifying party’s expense.
15.1. Service Changes. Syntheliomay modify, enhance, or discontinue features of the Services from time to time.Synthelio will not make changes that materially diminish the core functionalityof the Services during a paid subscription term without giving reasonablenotice.
15.2. Changes to Terms.Synthelio may update these Terms from time to time. Material changes willbe communicated to the Customer at least thirty (30) days before they takeeffect, by email or in-product notice. Continued use of the Services after theeffective date constitutes acceptance of the updated Terms. If the Customerdoes not agree to a material change, it may cancel its subscription before theeffective date and receive a pro-rated refund of any prepaid Fees for theunused portion.
15.3. Non-materialChanges. Synthelio may make non-material changes (such as clarifications,corrections, or updates required by law) at any time by posting the updatedTerms with a revised effective date.
16.1. Governing Law. TheseTerms are governed by the laws of the Republic of Poland, without regard to itsconflict-of-laws provisions.
16.2. Jurisdiction. Anydispute arising out of or in connection with these Terms shall be subject tothe exclusive jurisdiction of the courts of Warsaw, Poland.
16.3. Force Majeure. Neitherparty is liable for delay or failure to perform (other than paymentobligations) due to events beyond its reasonable control, including acts ofGod, war, terrorism, civil unrest, governmental action, internet ortelecommunications failures, or pandemics.
16.4. Assignment. TheCustomer may not assign these Terms without Synthelio’s prior written consent.Synthelio may assign these Terms to an affiliate or in connection with amerger, acquisition, or sale of substantially all its assets. Any prohibitedassignment is void.
16.5. Notices. Noticesto Synthelio must be sent to legal@synthelio.com (or such other address asSynthelio designates). Notices to the Customer may be sent to the email addresson file with the Customer’s account or delivered through the Services.
16.6. Severability. Ifany provision of these Terms is held invalid or unenforceable, the remainingprovisions remain in full force and effect, and the invalid provision shall bemodified to the minimum extent necessary to make it enforceable.
16.7. No Waiver. Afailure or delay to enforce any provision is not a waiver of the right toenforce it later.
16.8. IndependentContractors. The parties are independent contractors. Nothing in theseTerms creates a partnership, joint venture, agency, or employment relationship.
16.9. Entire Agreement.These Terms, together with the DPA, the Privacy Policy, and any order formsor plan-specific terms, constitute the entire agreement between the partiesregarding the Services and supersede all prior agreements and understandings onthis subject matter.
16.10. Publicity. Syntheliomay identify the Customer as a customer (using the Customer’s name and logo) onits website and in marketing materials. The Customer may opt out by emailinglegal@synthelio.com.
16.11. Contact. Questionsregarding these Terms can be directed to legal@synthelio.com.
[End of Terms of Service]
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